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Effective April 18: Citrix Upgrade Requirements for Remote Users of Alberta Netcare Portal
The FAQ has been updated with more detailed specifications.
Remote/community users and sites using older versions of the Citrix receiver client are required to upgrade to version 4.9.3000.xx CU3 (Mac users – 12.9.1) or later to accommodate upcoming enhancements to Alberta Netcare Portal (ANP). This upgrade will need to be completed by April 18, 2019. Failure to upgrade will prevent access to ANP.
For steps to review and update your current version of the Citrix Receiver please read the Citrix Receiver Upgrade FAQ.
If you cannot perform this upgrade on your computer, Please consult your local IT support to ensure that these requirements are met.
For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.