Citrix Access Network Gateway
You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.
Authorized Users Only
User name:

- If you have a hardware token/FOB your passcode is your PIN + 6 digit tokencode (no spaces between).
- If you have a software token, enter your PIN into the RSA SecurID app on your smartphone. The 8-digit code that is generated is your passcode.

Effective April 18: Citrix Upgrade Requirements for Remote Users of Alberta Netcare Portal

The FAQ has been updated with more detailed specifications.

Remote/community users and sites using older versions of the Citrix receiver client are required to upgrade to version 4.9.3000.xx CU3 (Mac users – 12.9.1) or later to accommodate upcoming enhancements to Alberta Netcare Portal (ANP). This upgrade will need to be completed by April 18, 2019. Failure to upgrade will prevent access to ANP.

For steps to review and update your current version of the Citrix Receiver please read the Citrix Receiver Upgrade FAQ.

If you cannot perform this upgrade on your computer, Please consult your local IT support to ensure that these requirements are met.

For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

If you require assistance logging in please call 1-844-542-7876 for remote login support.
If you encounter technical issues inside Alberta Netcare, PIN or PD, contact the Provincial Help Desk at 1-877-931-1638.
If you have Alberta Netcare Enrollment, training, or privacy and security questions contact eHealth Support at 1-855-643-8649
If you work in an AHS facility, please contact the appropriate AHS Service Desk for your zone.