Citrix Access Network Gateway
You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.
Authorized Users Only
User name:

- If you have a hardware token/FOB your passcode is your PIN + 6 digit tokencode (no spaces between).
- If you have a software token, enter your PIN into the RSA SecurID app on your smartphone. The 8-digit code that is generated is your passcode.

If you require assistance logging in please call 1-844-542-7876 for remote login support.
If you encounter technical issues inside Alberta Netcare, PIN or PD, contact the Provincial Help Desk at 1-877-931-1638.
If you have Alberta Netcare Enrollment, training, or privacy and security questions contact eHealth Support at 1-855-643-8649
If you work in an AHS facility, please contact the appropriate AHS Service Desk for your zone.

Latest Mac OS Update May Disrupt Remote Access to Netcare: October 8, 2019

Mac users who connect to Alberta Netcare Portal remotely, are asked to hold off on updating to the latest version of the Mac OS. There is a risk that the update may impact the Citrix Workspace/Receiver application used to access ANP. This notice will be updated when the Citrix application is confirmed to comply with the latest Mac OS version. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.