Citrix Access Network Gateway
You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.
Authorized Users Only
User name:


Known issue with the latest Citrix Receiver: Users experiencing errors when trying to log in to Netcare should install a previous version of the receiver per below. Users should also ensure that they are using their native browsers: Internet Explorer for Windows and Safari for Mac.

Windows Citrix Receiver 4.5
Mac Citrix Receiver 12.2

- If you have a hardware token/FOB your passcode is your PIN + 6 digit tokencode (no spaces between).
- If you have a software token, enter your PIN into the RSA SecurID app on your smartphone. The 8-digit code that is generated is your passcode.

If you require assistance logging in please call 1-844-542-7876 for remote login support.
If you encounter technical issues inside Alberta Netcare, PIN or PD, contact the Provincial Help Desk at 1-877-931-1638.
If you have Alberta Netcare Enrollment, training, or privacy and security questions contact eHealth Support at 1-855-643-8649.
If you work in an AHS facility, please contact the appropriate AHS Service Desk for your zone.