Citrix Access Network Gateway
You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.
Authorized Users Only
User name:

- If you have a hardware token/FOB your passcode is your PIN + 6 digit tokencode (no spaces between).
- If you have a software token, enter your PIN into the RSA SecurID app on your smartphone. The 8-digit code that is generated is your passcode.

- New Unlock Functionality for Remote Access Users: As of Dec 1, 2016 if you lock yourself out of your Remote Access account, a new auto unlock feature will unlock your account after 15 minutes. Once the auto unlock has occurred, you may proceed in logging into your Remote Access account normally with your FOB. If you have questions, concerns or issues after waiting 15 minutes, AHS employees can contact the AHS Service Desk for their zone, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

If you require assistance logging in please call 1-844-542-7876 for remote login support.
If you encounter technical issues inside Alberta Netcare, PIN or PD, contact the Provincial Help Desk at 1-877-931-1638.
If you have Alberta Netcare Enrollment, training, or privacy and security questions contact eHealth Support at 1-855-643-8649.
If you work in an AHS facility, please contact the appropriate AHS Service Desk for your zone.